Website Accessibility Statement

Effective date: October 2026 | Last reviewed: October 1, 2026

Website: https://properties.mwnsolutions.com

1. Our Commitment

MWN Property Solutions, operated by MWN Solutions, is committed to making its website and online housing information reasonably accessible to people with disabilities.

We are working to improve the usability of the website for people who use:

• Screen readers

• Keyboard navigation

• Text enlargement

• Voice-recognition software

• Alternative input devices

• Other assistive technologies

Accessibility is an ongoing effort. We welcome reports about barriers that may prevent someone from accessing information or completing a housing-related step.

2. Accessibility Standard

MWN Property Solutions uses the Web Content Accessibility Guidelines 2.2 as a reference when reviewing and improving this website.

Our goal is to make important website content reasonably perceivable, operable, understandable, and compatible with commonly used assistive technologies.

This statement does not claim or certify that every page, form, document, or feature fully conforms to WCAG 2.2 or a particular WCAG conformance level.

3. Accessibility Efforts

When creating, reviewing, and updating website content, MWN Property Solutions aims to:

• Use clear headings and a logical page structure

• Use understandable language and instructions

• Provide meaningful alternative text for important images

• Make links and buttons understandable

• Support keyboard navigation where reasonably possible

• Use readable text and sufficient color contrast

• Label form fields

• Provide understandable form instructions and error messages

• Avoid relying only on color to communicate information

• Provide captions, transcripts, or another accessible alternative for important recorded content when reasonably available

• Make important housing information available in an alternative format upon request

• Review important third-party forms and services for accessibility concerns

• Correct identified barriers when reasonably possible

4. Third-Party Content and Services

Some website features or housing-related steps may be provided through third-party services, including:

• Room-inquiry or application forms

• Scheduling tools

• TransUnion SmartMove screening

• Maps

• Payment services

• Embedded documents

• Videos

• External websites

MWN Property Solutions may not control every accessibility feature of these third-party services.

If a third-party feature prevents someone from accessing information or completing a housing-related step, the person may contact MWN Property Solutions for assistance or request another reasonably available method.

The use of an alternative method will not result in an additional accessibility-related fee.

5. Requesting Website Assistance

If you have difficulty:

• Accessing any part of this website

• Using a link, button, menu, or form

• Reading or understanding website content

• Accessing a document

• Completing an online housing-related step

Using a third-party service linked from this website please contact:

MWN Property Solutions

Email: [email protected]

Phone: 616-730-8565

Website: https://properties.mwnsolutions.com

When contacting us, please provide, when reasonably possible:

• The webpage, form, document, or feature causing difficulty

• A brief description of the problem

• The information or service you were trying to access

• The type of assistance or alternative format requested

• Your preferred method of contact

You do not need to disclose a disability, diagnosis, or medical information merely to report a website-accessibility problem.

MWN Property Solutions will make reasonable efforts to respond and provide the requested information or service through another reasonably available method while the accessibility issue is being reviewed.

6. Alternative Formats and Methods

Depending on the request and the information involved, another reasonably available method may include:

• Providing information by telephone

• Providing information by email

• Supplying a plain-text version

• Providing a different electronic document format

• Assisting with an online form

• Allowing information to be submitted through another reasonable method

• Reading or explaining website information

• Providing another communication method appropriate to the request

An alternative method does not eliminate any qualification requirement, application requirement, deadline, or screening requirement that otherwise lawfully applies. When appropriate, MWN Property Solutions may also consider a disability-related accommodation concerning how a requirement is completed.

7. Housing-Related Accommodation Requests

This statement concerns access to the MWN Property Solutions website and online information.

Applicants and residents may also request a reasonable accommodation or modification related to a disability during the:

• Inquiry process

• Application process

• Screening process

• Tour process

• Move-in process

• Residency

A website-accessibility report and a housing-related accommodation request are not necessarily the same. MWN Property Solutions will help direct the person to the appropriate process when necessary.

Disability-related requests involving an animal are addressed under the Assistance-Animal Accommodation Policy.

Additional information is available in the Fair Housing and Nondiscrimination Notice.

Reporting an accessibility problem or requesting reasonable assistance will not negatively affect a person’s housing inquiry, application, screening, tour, or residency.

8. Privacy

Please do not submit detailed medical records, a diagnosis, or unnecessary disability information when reporting an ordinary website-accessibility problem.

When disability-related information is reasonably necessary for a separate housing-accommodation request, that information should be submitted through the designated accommodation process.

Information will be handled according to the Privacy Policy.

9. Feedback and Updates

MWN Property Solutions welcomes feedback about the accessibility of this website.

Reported barriers will be reviewed so that MWN Property Solutions can:

• Correct the barrier when reasonably possible

• Provide an alternative means of access

• Contact a third-party provider when appropriate

• Consider the issue during future website updates

This statement may be updated as the website, accessibility practices, available technology, or applicable requirements change.