Welcome to MWN Property Solutions, which is operated by MWN Solutions (“we,” “us,” or “our”). These Terms & Conditions govern your use of this website and its inquiry, waitlist, scheduling, application, communication, and resident features.

By using this website or submitting information through it, you acknowledge these Terms & Conditions. Additional terms may apply to screening services, payments, rental agreements, resident portals, and third-party services.

1. Website Use

You may use this website only for lawful purposes.

You agree not to:

• Provide information you know is false or misleading

• Attempt to access another person’s information or account

• Interfere with the website’s operation or security

• Introduce malicious code or use the website for fraudulent or unlawful activity

• Copy, misuse, or commercially exploit website content without authorization

We may restrict website or portal access when reasonably necessary to address security concerns, unauthorized use, fraud, or misuse.

2. Housing Information and Availability

Website descriptions, photographs, room details, availability, rent, fees, and other information are provided for general informational purposes.

We make reasonable efforts to keep this information accurate, but:

• Room availability may change

• A room may become unavailable before the process is completed

• Pricing, fees, features, and property details may be updated

• Photographs may not show every room condition, furnishing, or feature

• Website information does not create a reservation, lease, or guarantee of housing

The terms contained in a signed rental agreement control if they conflict with general website information.

3. Housing Review Process

Submitting a Room Fit Check, waitlist request, or other preliminary website form does not constitute a rental application and does not guarantee approval, a tour, a room reservation, or housing.

The current process may include:

• Reviewing available rooms, costs, qualification criteria, and shared-living requirements

• Completing the free Room Fit Check

• Participating in a brief telephone or video conversation

• Receiving an application invitation if a room is available

• Submitting the rental application, required initial documents, and $15 application fee

• Completing TransUnion SmartMove screening when invited

• Receiving an invitation to tour if the initial written requirements are met

• Completing final approval, rental-document, payment, identification, and renter’s-insurance requirements

• Receiving resident-portal access and the Resident Welcome Packet

The sequence may be modified when reasonably necessary or as part of an approved reasonable accommodation.

Application and screening are ordinarily completed before an in-person tour may be offered. Completing any step does not guarantee approval, a tour, permanent reservation of a room, or housing.

4. Applications, Screening, and Housing Decisions

When invited to apply for an available room, the applicant must submit the rental application, required initial documents, and $15 application fee within 72 hours unless MWN Property Solutions approves an extension.

MWN processes only one paid application at a time for each available room. While that applicant meets the applicable deadlines and MWN completes its review, MWN will not accept another paid application for that room.

This temporary pause does not guarantee approval or permanently reserve the room. If the applicant withdraws, misses a required deadline without an approved extension, fails to complete a required step, or is denied under the written qualification criteria, MWN may invite the next interested person.

An applicant who may proceed after the initial review will receive a separate TransUnion SmartMove invitation. The applicant must accept and complete that invitation within 48 hours unless MWN approves an extension.

Applicants may be required to:

• Verify their identity

• Authorize a tenant-screening or consumer report

• Provide accurate information and reasonable supporting documentation

• Correct or explain material inconsistencies

• Pay the disclosed $15 application fee to MWN Solutions

• Pay the separate SmartMove charge directly to TransUnion SmartMove

Housing decisions are based on the published rental and qualification criteria, room availability, occupancy limits, screening requirements, and other lawful considerations.

The screening provider supplies information but does not make MWN’s final housing decision. If a consumer report contributes to an unfavorable decision, MWN will provide the notice required by applicable law.

Submitting false, materially incomplete, altered, or unverifiable information may delay the process or result in denial, withdrawal of conditional approval, or other action permitted by law.

5. No Guarantee of Approval or Housing

None of the following guarantees housing:

• Passing the Room Fit Check

• There is no fee to join the waitlist

• Participating in a telephone or video conversation

• Completing SmartMove screening

• Paying a screening charge

• Receiving or attending a tour

• Discussing a possible move-in date

• Receiving preliminary or conditional information

Housing is not secured until all required steps are completed, management gives final approval, required payments are made, and the rental agreement and associated documents are signed.

6. Fees, Payments, Refunds, and Reimbursements

The following charges may apply:

• $15 application fee paid directly to MWN Solutions

• TransUnion SmartMove screening charge of approximately $40 plus applicable tax, paid directly to SmartMove

• Rent, security deposit, and other lawful move-in amounts disclosed before payment is required

The application fee and SmartMove charge are separate payments.

$15 Application-Fee Refunds

The $15 application fee is refundable when:

The applicant withdraws before MWN begins processing the application

MWN collects the fee but does not begin processing the application

MWN removes the room for a property-related or MWN-related reason unrelated to the applicant

A verified duplicate payment was submitted

After processing begins, the $15 application fee is nonrefundable when:

• The applicant withdraws

• The applicant misses a required deadline without an approved extension

• The applicant fails to complete a required step

• The applicant is denied under the written qualification criteria

• MWN withdraws approval because of information discovered about the applicant

A qualifying refund will ordinarily be returned within 15 business days using the original payment method when reasonably possible.

SmartMove Charges and Reimbursement

The applicant pays SmartMove directly. MWN does not collect that payment and cannot issue a refund on SmartMove’s behalf.

If MWN removes the room for a property-related or MWN-related reason after the applicant has paid SmartMove, MWN will reimburse the applicant for the documented SmartMove charge actually paid.

MWN will not reimburse the SmartMove charge when the applicant withdraws, misses a deadline without an approved extension, fails to complete a required step, or is denied under the written qualification criteria.

Payment of an application fee, screening charge, rent, deposit, or another amount does not by itself guarantee approval, a tour, permanent reservation of a room, or housing.

The amount, purpose, due date, and refundability of each required payment will be stated in the applicable fee disclosure, payment page, move-in statement, or rental document.

7. Waitlist

Joining a waitlist does not guarantee:

• A particular room

• A specific position or priority

• A particular move-in date

• That an applicant will meet the rental criteria

• That housing will be offered

We may contact waitlist members when availability changes. Each person must still complete the current Room Fit Check, application, screening, and approval requirements.

8. Shared-Living Environment

The property operates as shared housing. Residents may share areas such as kitchens, bathrooms, living areas, dining areas, laundry facilities, entrances, or outdoor spaces.

Residents must comply with the signed rental agreement, handbook, and applicable property rules concerning matters such as:

• Occupancy

• Guests and visitors

• Cleanliness and shared-space use

• Quiet hours and noise

• Smoking and vaping

• Drugs, alcohol, and impairment

• Safety and prohibited conduct

• Maintenance and damage reporting

• Parking and property access

Website summaries are not a substitute for reviewing the complete rental agreement and resident policies before signing.

9. Nondiscrimination and Reasonable Accommodations

We provide housing in accordance with applicable fair-housing and civil-rights laws.

Housing decisions will not be based on a characteristic protected by applicable federal, state, or local law.

An applicant or resident may request a reasonable accommodation or modification because of a disability. Requests will be evaluated individually in accordance with applicable law.

A request for an accommodation will not automatically result in approval of the underlying housing application. However, the request itself will not be used as a reason to discriminate or retaliate.

10. Calls, Text Messages, and Email

When you provide contact information, we may use it to respond to your request and communicate about:

• Housing inquiries and applications

• Requested telephone or video conversations

• Screening or tour instructions

• Waitlist updates you requested

• Rental documents and payments

• Maintenance, safety, and resident matters

• Other services or information you requested

Consent to receive marketing communications is not a condition of applying for or renting housing.

Where separate consent is required for automated calls, texts, or marketing communications, that consent will be requested through the applicable form.

Message frequency may vary. Message and data rates may apply. You may opt out of marketing texts by replying STOP and request assistance by replying HELP. You may unsubscribe from marketing emails through the unsubscribe link provided.

Opting out of marketing does not prevent communications reasonably necessary to administer an active housing inquiry, application, tenancy, payment, maintenance matter, emergency, or legal notice when otherwise permitted by law.

11. Resident Portal

If you receive resident-portal access, you agree to:

• Keep your username, password, and access codes confidential

• Notify management promptly of suspected unauthorized access

• Provide accurate information in maintenance requests and other submissions

• Use the portal only for your own authorized housing matters

• Avoid uploading unlawful, abusive, malicious, or unrelated content

We may suspend portal access when reasonably necessary to protect the resident, property, system, or other users. Suspending online access does not eliminate rights or obligations under the rental agreement or applicable law.

12. Maintenance and Emergencies

Online maintenance requests are used to document and coordinate service. Submitting a request does not guarantee an immediate response or a specific completion time.

Response times may depend on:

• The urgency of the condition

• Access to the affected area

• Contractor and material availability

• Weather or utility conditions

• Whether additional evaluation is required

The website and resident portal are not substitutes for emergency services.

For an immediate threat to life, health, fire safety, or personal safety, call 911 first. Residents should then follow the emergency-reporting instructions provided by management.

13. Privacy

Information submitted through this website is handled as described in our Privacy Policy.

Please do not enter Social Security numbers, banking information, medical records, or other sensitive information into a general inquiry, contact, or maintenance form unless the form specifically requests that information through an approved process.

Privacy Policy: https://properties.mwnsolutions.com/policy

14. Third-Party Services

We may use third parties for screening, identity verification, payments, website hosting, forms, scheduling, mapping, communications, electronic signatures, analytics, and resident-portal functions.

Those providers may have separate terms and privacy policies. We are not responsible for a third party’s independent practices, content, availability, or security.

Your use of a third-party service may require you to accept that provider’s terms directly.

15. Electronic Records and Signatures

When an electronic-signature option is provided, electronic signatures, acknowledgments, and records may be used to the extent permitted by law.

You are responsible for reviewing documents before signing and maintaining copies for your records.

If you cannot access or sign a document electronically, contact us to ask about an available alternative.

16. Intellectual Property

Unless otherwise stated, the website’s original text, design, graphics, branding, and other content belong to MWN Solutions or are used with permission.

You may view or print website information for your personal housing-related use. You may not reproduce, sell, publish, or commercially exploit the content without authorization.

17. Website Disclaimer

We do not guarantee that the website, forms, portal, or third-party tools will always be available, uninterrupted, secure, or error-free.

We may correct errors, update information, change website features, or temporarily suspend access when reasonably necessary.

Nothing on this website constitutes legal, financial, medical, or housing-counseling advice.

18. Limitation of Liability

To the extent permitted by applicable law, MWN Solutions is not responsible for indirect, incidental, special, or consequential losses resulting solely from use of, or inability to use, this website or an independent third-party service.

Nothing in these Terms:

• Waives rights or remedies that cannot lawfully be waived

• Limits liability where such a limitation is prohibited by law

• Eliminates duties imposed by a signed rental agreement

Eliminates responsibilities imposed by applicable housing, consumer-protection, negligence, or other laws.

19. Rental Agreements, Violations, and Termination

These website Terms do not create or terminate a tenancy.

If housing is offered, the relationship will be governed by the signed rental agreement, incorporated addenda, resident policies, and applicable law.

A violation of a rental agreement or resident policy may lead to corrective action, notice, or legal proceedings as permitted by the agreement and applicable law. Nothing on this website authorizes management to lock out a resident, remove belongings, shut off utilities, or physically remove a resident without the legal process required by law.

Michigan generally requires notice to terminate a month-to-month tenancy, and different statutory procedures may apply depending on the legal ground. If possession is disputed, recovery generally proceeds through the applicable court process. Michigan Legislature—MCL 554.134, Michigan Legislature—MCL 600.5714

20. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

Any legal proceeding concerning the property or a tenancy remains subject to the jurisdiction, venue, and procedural requirements established by applicable law.

21. Changes to These Terms

We may update these Terms when website features, housing procedures, services, or legal requirements change.

The revised Terms will be posted with an updated Effective Date. Changes to these website Terms do not automatically amend an existing signed rental agreement.

22. Contact Us

MWN Property Solutions
Email: [email protected]
Telephone: 616-730-8565
Website: properties.mwnsolutions.com