Fees and payment policy

Effective date: October 1, 2026

MWN Property Solutions shared-living rental properties

## 1. Purpose

This policy explains the fees, rent, security deposit, move-in funds, payment procedures, and general refund rules used by MWN Property Solutions, operated by MWN Solutions.

The signed rental agreement controls if it contains a lawful provision that is more specific than this public policy.

## 2. Free Preliminary Steps

MWN Property Solutions does not charge a fee to:

- Review publicly available room information

- Complete the Room Fit Check

- Participate in the initial telephone or video conversation

- Join the waitlist

When no room is available, an interested person will not be asked to pay an application fee, complete paid screening, or pay to remain on the waitlist.

## 3. MWN Application Fee

An applicant invited to apply for an available room must pay a $15 application fee directly to MWN Solutions.

The fee is collected only after:

A room is available

The Room Fit Check has been completed

The initial telephone or video conversation has occurred

MWN Property Solutions has invited the person to apply

The application, required initial documents, and $15 application fee must be submitted within 72 hours after the application invitation unless MWN approves an extension.

The application fee covers MWN’s administrative review of the rental application and initial supporting documentation.

Refundable Application-Fee Situations

The $15 application fee will be refunded when:

The applicant withdraws before MWN begins processing the application

MWN collects the fee but does not begin processing the application

MWN removes the room from the rental market for a reason unrelated to the applicant

MWN cannot continue with the application because of a property-related or MWN-related reason

The applicant submits a verified duplicate payment

Nonrefundable Application-Fee Situations

After MWN begins processing the application, the $15 fee is nonrefundable when:

The applicant withdraws

The applicant misses a required deadline without an approved extension

The applicant fails to provide required information or documentation

The applicant is denied under the written qualification criteria

MWN discovers information about the applicant that results in denial or withdrawal of approval under the written criteria

An application fee that qualifies for a refund will ordinarily be returned within 15 business days using the original payment method when reasonably possible.

4. TransUnion SmartMove Charge

After MWN reviews the application and initial documentation, an applicant who may proceed will receive an invitation to complete TransUnion SmartMove screening if the room remains available.

The applicant must accept and complete the SmartMove invitation within 48 hours unless MWN approves an extension.

The current SmartMove charge is approximately $40 plus applicable tax. The applicant pays this charge directly to TransUnion SmartMove.

MWN Property Solutions:

Does not collect the SmartMove payment

Does not combine the SmartMove charge with the $15 application fee

Cannot issue a refund on behalf of SmartMove

Does not collect the applicant’s SmartMove password or screening credentials

Does not collect a Social Security number through the MWN website for SmartMove screening

If MWN removes the room from the rental market for a property-related or MWN-related reason after the applicant has paid SmartMove, MWN will reimburse the applicant for the documented SmartMove charge actually paid.

MWN will not reimburse the SmartMove charge when:

The applicant withdraws

The applicant misses a required deadline without an approved extension

The applicant fails to complete a required step

The applicant is denied under the written qualification criteria

The application ends because of information discovered about the applicant

Questions or disputes concerning charges imposed directly by SmartMove remain subject to SmartMove’s terms and procedures.

Payment for screening does not guarantee approval, permanently reserve a room, or guarantee a tour invitation.

5. Monthly Rent and Payment Schedule

The standard monthly rent for one private bedroom and one approved resident is $925 per month.

MWN Property Solutions does not offer two-person, couple, co-resident, or shared-bedroom pricing.

The signed rental agreement and any applicable written payment-program terms will identify:

The rent amount

The payment schedule

The applicable due dates

The accepted payment methods

Where payment must be submitted

When payment is considered received

Any applicable grace period

Any lawful late-payment terms

MWN may offer the All Star Program under separate written terms. Any alternative payment schedule, earned credit, or program benefit applies only when documented in the signed rental agreement or applicable written program terms.

A verbal discussion or acceptance of one payment does not create or modify a recurring payment schedule.

## 6. Services Included With Rent

The monthly rent currently includes:

- The assigned private bedroom

- Use of approved shared areas

- Electricity

- Gas

- Water

- Wi-Fi

The room listing and rental agreement will identify the services included for the particular room.

Food, bedding, toiletries, personal supplies, renter’s insurance, and other personal expenses are not included.

Laundry charges, if any, will be disclosed separately.

## 7. Security Deposit

The required security deposit is:

$925

The security deposit is separate from rent and is not automatically treated as the final month’s rent.

The security deposit will be collected, held, applied, itemized, and returned according to the rental agreement and applicable Michigan law.

The deposit may be applied only as permitted by the rental agreement and applicable law, including for qualifying unpaid obligations or actual damage beyond ordinary wear.

## 8. Move-In Funds

Under the standard monthly-payment arrangement, the amount ordinarily required before possession is provided is:

Initial monthly rent payment: $925

Security deposit: $925

Standard move-in funds: $1,850

The $15 application fee and separate SmartMove charge are not included in the $1,850 standard move-in amount.

If an approved applicant will use a different written payment schedule or an applicable All Star Program arrangement, MWN will provide a written move-in statement showing the exact amount required before keys are released.

Before receiving keys or taking possession, an approved applicant must:

Sign the rental agreement and required documents

Pay the move-in funds shown in the written move-in statement

Allow required funds to clear

Provide proof of renter’s insurance

Complete identification verification

Receive written confirmation of the move-in date

A Room Fit Check, application, payment, screening result, tour, preliminary approval, or verbal statement does not independently create a right to occupy or permanently reserve a room.

## 9. Discontinued Fees

MWN Property Solutions does not charge:

- A placement fee

- An initial cleaning fee

- A waitlist fee

- A Room Fit Check fee

- A separate room-hold fee

- A two-resident or co-resident fee

A resident may still be responsible for actual resident-caused damage, excessive cleaning beyond ordinary turnover, or another lawful charge established by the rental agreement.

## 10. Payment Methods and Processing

Residents must use a payment method approved by MWN Property Solutions and identified in the rental agreement or written payment instructions.

A payment is considered received according to the payment terms in the signed rental agreement.

A payment that is rejected, returned, reversed, disputed, or otherwise unsuccessful does not satisfy the payment obligation.

Any third-party card, electronic-transfer, or payment-processing charge will be disclosed before submission when reasonably possible.

Residents should retain payment receipts and confirmation records.

## 11. Partial Payments and Payment Arrangements

Partial payments are not accepted unless MWN Property Solutions approves a different arrangement in writing.

Submitting or accepting a partial payment does not automatically:

- Satisfy the complete payment obligation

- Extend the due date

- Waive the remaining balance

- Create a recurring installment arrangement

- Modify the rental agreement

- Require acceptance of future partial payments

Any temporary or recurring payment arrangement must be documented in writing.

## 12. Late, Failed, or Returned Payments

If a payment is late, rejected, returned, reversed, or disputed, the unpaid balance remains due.

Any late fee, returned-payment charge, grace period, notice, or other consequence must be authorized by the signed rental agreement and applicable law.

This public policy does not establish a separate daily late fee.

MWN Property Solutions may require another approved payment method after a failed or returned payment when permitted by the rental agreement and applicable law.

## 13. Application and Screening Refunds

The following refund rules apply:

### MWN Application Fee

The $15 application fee is refundable before processing begins.

After processing begins, the fee is nonrefundable if the applicant withdraws, misses a required deadline without an approved extension, fails to complete a required step, or is denied under the written qualification criteria.

The fee will be refunded if MWN does not begin processing, receives a verified duplicate payment, or removes the room for a property-related or MWN-related reason unrelated to the applicant.

SmartMove Charge

The applicant pays the SmartMove charge directly to SmartMove. MWN cannot issue a SmartMove refund.

If MWN removes the room for a property-related or MWN-related reason after the applicant has paid SmartMove, MWN will reimburse the applicant for the documented SmartMove charge actually paid.

MWN will not reimburse the charge when the applicant withdraws, misses a deadline, fails to complete a required step, or is denied under the written qualification criteria.

Room Fit Check and Waitlist

The Room Fit Check and waitlist are free, so no refund applies.

## 14. Move-In Cancellations and Refunds

Refunds involving rent, the security deposit, or other move-in funds will be determined according to:

- When the cancellation occurs

- Whether the rental agreement has been signed

- Whether possession has been provided

- The terms of the signed rental agreement

- Applicable Michigan law

If MWN Property Solutions cannot provide the agreed room, amounts collected by MWN Property Solutions for possession of that room will be refunded as required by the rental agreement and applicable law.

Any refund will ordinarily be returned to the original payer using the original payment method when reasonably possible. Third-party processing time may affect when the refund appears.

## 15. Assistance Animals

An approved assistance animal is not subject to:

- Pet rent

- A pet fee

- A pet deposit

- An assistance-animal application fee

- An increased security deposit imposed because of the animal

A resident may remain responsible for actual animal-caused damage under the same lawful standards used for comparable resident-caused damage.

See the [Assistance-Animal Accommodation Policy](https://properties.mwnsolutions.com/assistance-animal-accommodation-policy).

## 16. Damage and Other Resident Charges

A resident may be charged for actual damage, excessive cleaning beyond ordinary wear, missing property, unpaid obligations, or another charge permitted by the rental agreement and applicable law.

These amounts are not automatic fees and must be based on the circumstances and supporting records.

Ordinary wear resulting from normal residential use will not be treated as resident-caused damage.

## 17. Payment Records

MWN Property Solutions will maintain reasonable payment records identifying, as applicable:

- Payment date

- Amount

- Payment method

- Rental period

- Remaining balance

- Separately identified fees or charges

- Refunds

- Adjustments

Residents should keep copies of their rental agreement, receipts, payment confirmations, notices, and refund records.

## 18. Policy Changes

This policy may be revised prospectively.

A revision will not retroactively change a signed rental agreement unless:

- The resident and MWN Property Solutions agree in writing; or

- A change is required or permitted by applicable law.

## 19. Contact Information

Questions about fees, payments, balances, or refunds may be directed to:

MWN Property Solutions

Email: [email protected]

Phone: 616-730-8565

Website: https://properties.mwnsolutions.com